Terms of Service

Last Updated: May 2026

1. ACCEPTANCE OF TERMS

By accessing or using the Elite Remote Learning application or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users, including parents, guardians, students, and visitors.

2. ABOUT ELITE REMOTE LEARNING

Elite Remote Learning is an AI-powered educational tutoring application operated by:

• Company: Elite Remote Solutions (Pty) Ltd
• Registration: 2022/496372/07
• Founded by: Thaakirah Unwarsa
• Country: Republic of South Africa
• Contact: info@eliteremotesolutions.co.za

3. ELIGIBILITY AND PARENTAL CONSENT

Elite Remote Learning is designed for South African students from Grade R to Grade 12.

• Users under 18 years of age MUST have parental/guardian consent
• Parents/guardians must provide valid contact information
• Parents/guardians are responsible for monitoring their child's use
• The account holder (subscriber) must be 18 years or older
• One subscription per parent/guardian, used for their family

4. SUBSCRIPTION AND PAYMENT

4.1 Pricing

• Monthly subscription: R149 per month
• Free trial: 7 days included with first subscription
• Prices are in South African Rand (ZAR), inclusive of VAT where applicable

4.2 Free Trial

• New subscribers receive a 7-day free trial
• Card is captured at signup but NOT charged during trial
• You will be charged on Day 8 unless you cancel
• One free trial per customer/household

4.3 Automatic Renewal

• Your subscription automatically renews each month
• Your card is charged on the same day each month
• You can cancel anytime to prevent next month's charge
• Cancellation takes effect at the end of the current billing period

4.4 Payment Processing

• Payments are processed by Paystack (PCI DSS Level 1 certified)
• We do NOT store your card details
• Card data is tokenized and encrypted

5. USE OF THE SERVICE

5.1 Permitted Use

• Personal, non-commercial educational use only
• For the registered subscriber and their family members
• For supplementary learning support, not as replacement for formal education

5.2 Prohibited Use

You may NOT:

• Share your account credentials with anyone outside your household
• Use the Service for cheating on exams or assessments
• Reverse engineer, decompile, or attempt to extract our source code
• Use automated systems (bots, scrapers) to access the Service
• Resell, redistribute, or commercialise our content
• Upload malicious content, viruses, or harmful code
• Harass, threaten, or harm other users or our staff
• Submit false information or impersonate others
• Use the Service for any illegal purposes

6. AI TUTORING DISCLAIMER

Elite is our AI tutoring assistant powered by industry-leading language model technology. Important to understand:

• AI responses are for educational support, not professional advice
• AI can occasionally make mistakes - verify important information
• Elite Remote Learning is supplementary - not a replacement for school
• We do NOT issue formal qualifications or certificates
• Final exam results are not guaranteed by using our Service

7. ACCOUNT SECURITY

You are responsible for:

• Maintaining confidentiality of your login credentials
• All activities under your account
• Notifying us immediately of any unauthorised access
• Using strong passwords (minimum 8 characters)
• Keeping your registered email address current

8. CANCELLATION AND TERMINATION

8.1 You Can Cancel

• Cancel anytime from within the app (Profile Subscription Cancel)
• Cancel via email to info@eliteremotesolutions.co.za
• No cancellation fees
• Access continues until end of paid period

8.2 We Can Terminate

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or abusive behaviour
• Fail to pay subscription fees
• Misuse the AI tutoring system
• Are deemed a security risk to other users

9. INTELLECTUAL PROPERTY

• All Elite Remote Learning content, branding, and software is our intellectual property
• You receive a limited license to use the Service for personal education
• You may NOT copy, modify, or redistribute our content
• Content you upload (photos, questions) remains yours, but you grant us license to process it

10. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy in compliance with POPIA (Protection of Personal Information Act). Please review our Privacy Policy for detailed information.

Key privacy commitments:

• We never sell your personal information
• Data is encrypted and stored on SA servers
• You can request deletion of your data anytime
• Parental consent obtained for users under 18

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties
• We are not liable for indirect or consequential damages
• Our maximum liability is limited to fees paid in the past 12 months
• We are not responsible for educational outcomes (grades, exam results)
• We are not responsible for content generated by users

12. SERVICE AVAILABILITY

• We aim for 99% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be communicated in advance
• Service may be unavailable during load-shedding or internet outages
• We are not liable for third-party service disruptions

13. REFUNDS AND DISPUTES

Please refer to our Refund & Cancellation Policy for detailed information.

14. UPDATES TO THE SERVICE

We may:

• Update features, content, or pricing with reasonable notice
• Discontinue features at our discretion
• Modify these Terms with 30 days notice
• Notify you of significant changes via email

15. GOVERNING LAW

• These Terms are governed by South African law
• Disputes shall be resolved in SA courts
• Mediation will be attempted before litigation
• This Terms is subject to the Consumer Protection Act

16. CONSUMER RIGHTS

Your rights under SA Consumer Protection Act are NOT limited by these Terms:

• 7-day cooling-off period for distance contracts
• Right to fair business practices
• Right to clear and understandable information
• Right to lodge complaints with the National Consumer Commission

17. CONTACT INFORMATION

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